Have you ever wondered where to go if you need a pothole fixed? Because different roads are maintained by different government entities, finding the right person to speak to when it comes to fixing a pothole is a confusing process. We’ve put together a list of government entities in New York that are in charge of pothole repair. If you have ever needed to have a pothole fixed, these are the following numbers you should keep handy:
Ever in doubt?
The New York State Department of Transportation maintains an interactive Functional Class Map that can show you whether a certain road is maintained by a State, County, Town or local government entity. New York State Department of Transportation Functional Class Viewer.
New York State Maintained Roadways: NYS Department of Transportation
The New York State Department of Transportation (NYSDOT) has a year-round, toll-free hot line at 1.800.POTHOLE (1.800.768.4653) to report potholes on the state’s highway systems, including the Thruway. The line is available 24 hours a day, seven days a week. All calls will be routed to the appropriate NYSDOT region or Thruway personnel for action. To help road crews, callers should provide the following:
- The community or county where the pothole is located
- The state route or interstate number
- Closest reference marker and exit numbers
- Direction of travel
- Nearest landmark or crossroad
If you want to be notified when repairs are completed, you may provide your name and address when you call. The hotline excludes roads in New York City, those owned privately or those owned by other cities, villages, towns or counties.
Suffolk County Roads and Highways
“The Department of Public Works constructs maintains and operates county properties and designs, constructs and maintains county roads, sewerage systems, buildings and other facilities, such as waterways, bridges, docks, and marinas. In addition, the department is responsible for the operation of the Suffolk County Transit System as well as controlling mosquitoes that transmit disease and impact the enjoyment of outdoor activities.” – Department of Public Works Mission Statement
Suffolk County DPW
Highway Maintenance Division
335 Yaphank Ave
Yaphank, NY 11980
Contact Main Phone#: 631-852-4070
To report a highway maintenance request, including potholes, on a county maintained road, please complete and submit the following on-line form. When submitting a request, please provide the relevant location information such as county road number, road name and cross streets so our crews can quickly find and service your request. Please be advised that notice provided through this application shall NOT constitute official notice of defects under Suffolk County law.
The Highway Superintendent is charged with maintaining more than 3,500 lane miles of roadway within the Town of Brookhaven.
Maintenance of town roadways includes the repair of potholes and sweeping of all roadways with particular attention to intersections in the Town of Brookhaven.
Other major community improvements undertaken on behalf of our residents include drainage projects, road resurfacing, tree trimming and removal, maintenance of recharge basins (sumps), and installation and maintenance of catch basins.
Keeping main and secondary roads clear of snow and ice during inclement weather is a top priority for the Department.
The Highway Department also repairs and replaces damaged or missing Town signs.
Contact Highway Department – Use to report trouble streets in the town of Brookhaven
1140 Old Town Road
Coram, NY 11727
Monday – Friday
8 a.m. – 3:30 p.m.
The Department of Public Works offers many services to Village residents. They handle Sanitation, Recycling, and Street Lighting and also Maintain the Streets and Highways.
Village roadways have suffered the consequences of a harsh winter. As the snow melts, potholes are becoming more apparent on area roadways. The Department of Public Works is in charge of repairing these holes and maintains a regular protocol for doing so.
Residents can add to the list by calling Village Hall at 631-475-4300 or email and follow the voice prompts to the Department of Public Works or email email@example.com including the exact address if possible or a location description and any photos that may help distinguish the location.